All Sales Are Final

At Sefi Art Shop, we take great pride in the creation and packaging of our artwork. Because we offer limited edition prints and one-of-a-kind original pieces, we do not offer returns, exchanges, or refunds for change of mind or heart.

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Damages and Issues

Please inspect your order upon receipt. While we do not offer standard returns, we want to ensure you receive your art in perfect condition.

Reporting Damage: If an item arrives damaged in transit, you must notify us at hello@sefiartshop.com within 48 hours of the delivery timestamp.

Required Documentation: To process a damage claim, you must include photos of the damaged item AND the original packaging/shipping box.

Resolution: Once the damage is verified, we will either issue a replacement (if the item is still in stock) or a shop credit/refund at our discretion.

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Exemptions

Custom Commissions: Deposits and final payments for custom commissions are strictly non-refundable as they represent time and materials already invested.

Sale Items: Only regular-priced items may be considered for damage claims; items purchased "on sale" or as "seconds" are sold as-is.